Client Lifecycle Management: Digitally Transforming How Banks Manage Clients
Featured Speakers :
Rob is a digital native and lifetime learner with more than 20 years financial markets and technology experience in both product management, strategy, and transformation management consulting roles. He has extensive experience in a variety of roles leading teams in environments of change, complexity, and uncertainty, helping envision futures, choose courses of action, and execute on business and technology transformation.Rob holds an MBA in Finance and International Business from New York University’s Stern School of Business and a Bachelor’s in International Studies from the American University
As VP and Head of Client Solutions Americas, Andy is responsible for managing Fenergo’s client acquisitions with a focus on functional governance in the Americas region. Andy joined Fenergo in 2011 and has held a number of senior roles including VP Client Success and VP Professional Services with Fenergo. Over the last decade, Andy has cultivated deep technical, domain and delivery expertise, leading high performing engineering teams in delivering mission critical enterprise software solutions to some of the largest financial services firms in the world. Andy holds an MBA from University College Dublin and a Bachelor of Commerce in Commerce / Law from the University of South Africa.
Greg has over 20 years of experience in financial markets. He is currently the Head of Capital Markets Operations for Mizuho Group in the Americas. In addition to his regional responsibilities he is also the acting global head for Client Services.
Greg has various leadership in global markets; including market making and asset management. He has extensive experience across all functions including sales, trading, risk, compliance, operations and technology. He is known as a change agent who streamlines organizations and processes by leveraging technology. His working experience includes senior roles at Deutsche Bank and Lehman Brothers.
Complimentary webinar, presented by IBM
Note for attendees: This webinar will be presented simu-live, with prerecorded presentation followed by live Q&A with presenters.
A growing theme that has emerged in client discussions is the convergence of Know Your Customer (KYC) practices, which usually occur when a new customer is being onboarded, and Anti-Money Laundering (AML) practices, which continue throughout the customer lifecycle. KYC typically provides a snapshot of a customer’s risk at a specific point in time.
That data, in the past, was typically siloed separately from their behavior as a customer. This fragmented approach is vulnerable to fraud and prevents institutions from maintaining an accurate, dynamic portrait of a customer, limiting their ability to provide the highest level of service.
Join the panel discussion to learn how a more sophisticated approach, which merges KYC and AML and super-charges them with AI tools like Natural Language Processing (NLP), Robotic Process Automation (RPA), and machine learning (ML), can improve prediction accuracy and reduces the costs of human management while allowing organizations to:
- Onboard customers faster and improve time to revenue
- Leverage cutting edge analytics to improve risk ratings and reduce unnecessary reviews
- Reduce the cost of compliance, audit, and regulatory update while improving overall regulatory surety
- Reduce the cost of operations, compliance, and IT
This session is eligible for 1 CFCS credits.
Important note for ACFCS members: Please register using the same email address tied to your member account.