Escape the FinCrime Matrix Virtual Symposium

Attendee Details and FAQs

Thank you for attending the Escape the FinCrime Matrix virtual symposium on January 26-27, 2022. As attendee, you have exclusive access to session recordings, presentations, and resources available through February 25. Enjoy!

PRESENTATIONS AND RESOURCES

Speaker presentations (where available) are available for download. In addition, ACFCS and NICE Actimize have provided resources for continued learning opportunities. Please click on the following ZIP files to access these materials.

Download Presentations
Download Resources 

CONTINUING EDUCATION CREDITS

Each learning session is eligible for 1 CFCS and/or 1 NASBA CPE credit. The symposium in its entirety is worth up to 10 credits. Interactive sessions are NOT eligible for credits.

The event in its entirety is worth up to 10 credits.

To earn CPE credits, you will need to attend live and participate in 3 polling questions during each session.

To earn CFCS credits, the same requirements noted above apply. If you cannot participate in the live event, the recordings will be eligible for CFCS credits upon watching at least 80% of the session. Additional information can be found on the credits page.

CERTIFICATE OF PARTICIPATION

Once the requirements for accreditation are met for a session, a pop-up box will appear with a link to download your certificate of participation. You will also receive a link to the certificate in the post-session email, which will be delivered 2 hours after the completion of the session attended.

TECHNICAL SUPPORT

On24 troubleshooting tips:

• The platform functions best on Chrome and Firefox.
• 
Run a system check to confirm your computer’s compatibility.
• Most audio and video issues are resolved by refreshing the internet browser.
• Most audio and video issues are resolved by refreshing the internet browser.
• You may need to adjust your computer settings to enable JavaScript and Cookies.
• Once the session begins, if you find yourself still in the lobby, refresh the browser.
• If the lobby music is playing when the session has begun, refresh the browser.
• If a problem persists, try closing the session and rejoining.
• Wi-Fi connectivity can pose an issue, and so we recommend plugging in directly to a router.
• If you are on a business/work network having issues, try logging in with a personal computer.
• For additional IT related information, view the 
event help guide.

Zoom troubleshooting tips:

o If attending via the Desktop Client or Mobile App, be sure to have the latest version of Zoom installed to your system.
o If attending via the Web Client:
-We suggest using Chrome, Firefox or Edge.
-When prompted to open the Zoom desktop client, click Cancel.
-Then, select the option to Join from your Browser.
o If you should experience technical issues with Zoom, please refer to the 
troubleshooting information.

CUSTOMER SERVICE

If you have any questions or need further assistance, please contact us on eventsupport@acfcs.org or at 786-591-1346.

CANCELLATION / SUBSTITUTION / COMPLAINT POLICIES

Cancellation refund requests must be received in writing at least 15 days prior to the first day of the symposium. Requests for refunds will not be honored less than 15 days prior to the first day of the symposium. Refunds are not granted for failure to attend, late arrival or early departure.

Substitutions of registered attendees may be made at any time prior to the beginning of the symposium. Please note that if the transfer is made from an ACFCS member to a non-ACFCS member, you will be charged the difference in cost. If the registrant does not attend the symposium and does not designate a substitute attendee prior to the symposium, the registrant will be responsible for the full registration fee.

Substitutions and cancellation requests may be sent to eventsupport@acfcs.org.

ACFCS reserves the right to cancel the symposium due to low enrollment. Full refunds will be made accordingly.
ACFCS reserves the right to make comparable substitutions or cancellations if circumstances beyond our control necessitate a change in any element of the program.